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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Beverly Benedetto

Beverly Benedetto

March 19, 2025

5  out of  5
rating by Beverly Benedetto
"Alex is a great agent. Very informative and professional."
We responded:
"Thank you for you positive review of Alex and our team. We appreciate it!"
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Chris Liebig

March 14, 2025

5  out of  5
rating by Chris Liebig
"As a mortgage broker that works 24/7 it is nearly impossible to find a inusrance agent that works after 5pm on a Friday! He sent over a Dec page in 45 min"
We responded:
"Thanks Chris. We do our best for everyone, whether a client or a partner. Glad we were able to help! Give us a look if you're ever looking or have someone to refer. We appreciate it!"
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Richard Durrah

March 7, 2025

5  out of  5
rating by Richard Durrah
"Great customer service very knowledgeable ."
We responded:
"Thank you for your positive review of our office and team! We enjoy working with you."
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Linda Sawyer

February 18, 2025

5  out of  5
rating by Linda Sawyer
"Prompt callback to answer my questions."
We responded:
"Thank you for taking the time to give our office a fantastic review. We appreciate your business."
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Maddie Harbert

February 10, 2025

5  out of  5
rating by Maddie Harbert
"A wonderful team that goes above and beyond. Highly recommend!"
We responded:
"Thank you Maddie! We appreciate your positive review of our team and appreciate your business!"
Profile photo of monica zinn

monica zinn

February 8, 2025

5  out of  5
rating by monica zinn
"My agent, Ryan King, is an invaluable resource for understanding my insurance policies and finding ways to improve my coverage. He proactively reaches out to me with updates, ensuring that I am always informed of any changes or new opportunities. Over the years, Ryan has consistently been available whenever I needed assistance. What truly sets him apart is his exceptional knowledge and genuine compassion. He has a deep understanding of the intricacies of insurance, which makes the often complex wording of policies easier to grasp. His caring demeanor and dedication make him the best agent I have ever worked with."
We responded:
"Monica, we have always enjoyed working with you and appreciate your loyalty over the years! Thank you for the positive review!"
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Kylie Kwiatkowski

February 6, 2025

5  out of  5
rating by Kylie Kwiatkowski
"Alex was great to work with! Made the transition over to State Farm so easy. Very appreciative!"
We responded:
"Thank you Kylie! We look forward to working with you and appreciate your business!"
Profile photo of Esther English

Esther English

February 4, 2025

5  out of  5
rating by Esther English
"I have been a client of State Farm for many years. Each contact with them is a true exceptional customer service experience. Today was no exception when LaShanda Nelson handled my inquiry in a highly efficient and timely manner. The professionalism, knowledge of the business, and efficiency, exemplified the consistent level of excellent custome service provided on a daily basis. My thanks and appreciation to LaShanda and King Insurance and Financial Service for being, "The Best.""
We responded:
"Thank you Esther! We've always enjoyed working with you and are appreciative of your kind words regarding Shauna and our office!"
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Bob Barr

January 29, 2025

5  out of  5
rating by Bob Barr
"It was a great experience. Ryan was able to explain clearly the options on how to resolve our claim and wanted us to take whatever time was needed to leave with a clear understanding."
We responded:
"Thanks Bob! We were happy to help! "
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June Thomas

January 28, 2025

5  out of  5
rating by June Thomas
"Very quick and easy! Got an affordable quote and policy without a hassle."
We responded:
"Thank you June! We look forward to working with you and appreciate the kind review of our team. "
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Joseph Kontur

January 28, 2025

5  out of  5
rating by Joseph Kontur
"Shauna helped me get through our recent business with Drive Safe. She did a great job with information and getting us through the process. Thank you Shauna."
We responded:
"Thank you Joe! We appreciate your business and appreciate your kind review of our office and Shauna!"
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Patricia Burgan

January 16, 2025

5  out of  5
rating by Patricia Burgan
"Alex explained everything in the policy so I could understand it.He was able to give me a reasonable quote. He did a good job."
We responded:
"Thank you Patricia! We appreciate the positive review."
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Elizabeth Petros

January 10, 2025

4  out of  5
rating by Elizabeth Petros
"Very helpful and persistent. Needed guidance in supplying an invoice and I got it."
We responded:
"Thank you so much for taking the time to review our office and our team. We appreciate your business. "
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Valerie Holden

January 9, 2025

5  out of  5
rating by Valerie Holden
"The sate farm team is very responsive and curteous"
We responded:
"Thank you for your positive review of our team. We appreciate your business. "
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Eric Lengacher

January 8, 2025

5  out of  5
rating by Eric Lengacher
"Shauna and Ryan are so helpful, so eager to assist !"
We responded:
"Eric, thank you for your 5STAR review! We enjoy working with you and appreciate your business."
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Ryan L

December 20, 2024

5  out of  5
rating by Ryan L
"Excellent customer service, willing to work with your needs, transparent, and friendly. Would HIGHLY recommend!"
We responded:
"Thank you Ryan! We appreciate your business!"
Profile photo of Breanna Jackson

Breanna Jackson

November 10, 2024

5  out of  5
rating by Breanna Jackson
"Charlie was a great help"
We responded:
"Thank you for the review Breanna. We enjoy working with you and appreciate your business. "
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Stephanie bofotolaakemba

October 31, 2024

5  out of  5
rating by Stephanie bofotolaakemba
"I love this agency, Shauna Nelson has helped us with all of our needs. she is efficient, knowledgeable and went above and beyond to get us everything we needed. She is very polite and helpful. Thank you Etafe Bofotola-Akemba"
We responded:
"Thank You!"
Profile photo of Bill Casey

Bill Casey

September 30, 2024

5  out of  5
rating by Bill Casey
"Charlie was very helpful and knowledgeable and was even able to save me some money on my premiums!"
We responded:
"Thank you for your 5STAR review and for recognizing Charlie's efforts."
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Neal Mathur

September 10, 2024

5  out of  5
rating by Neal Mathur
"Excellent communication throughtvthe process"
We responded:
"Thank you Neal! We look forward to working with you."
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John Benko

August 22, 2024

5  out of  5
rating by John Benko
"The agency AND Charlie have been morning but helpful. Highly recommend!"
We responded:
"Thank you John. We appreciate your business and are thankful for your kind words and 5STAR review."
Profile photo of Emily King

Emily King

August 14, 2024

5  out of  5
rating by Emily King
"Alex was very helpful! He helped me go through life insurance and select the right plan for what I need. He did not care about how many questions I asked, he answered all my questions very thoroughly and explained what I did not understand. He also help me decide about pet insurance and what all would be covered, and everything I didn’t understand. He also helped go through car insurance with me as well. I would recommend going to Alex for any insurance needs!"
We responded:
"Emily, thank you for taking the time to recognize our office and Alex! We're excited to work with you and appreciate your business. "
Profile photo of Alexander Balla

Alexander Balla

August 7, 2024

5  out of  5
rating by Alexander Balla
"Alex and Chaz (Charlie) are Excellent Salesmen. Shauna is phenomenal with service. Ryan and crew are truly some of the best around."
We responded:
"Thank you Alexander."
Profile photo of Ted Benedict

Ted Benedict

July 30, 2024

5  out of  5
rating by Ted Benedict
"I deal with Charlie he's fantastic."
We responded:
"Ted, thank you for your positive review and recognizing the great job Charlie does! We appreciate your business. "
Profile photo of Taylor Sweeney

Taylor Sweeney

July 17, 2024

5  out of  5
rating by Taylor Sweeney
"Ryan King and his team have been amazing with helping my and my husband get insurance for our cars. They made moving from out of state and getting a new car insured so easy. They have also been able to answer all my questions and walk me step by step through my policy."
We responded:
"Taylor, Thank you for the nice review of our office. Welcome to Cleveland and we look forward to working with you."